Privacy policy

Our privacy policy

Effective Date: 26 May 2023

At Hollard Health International, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our website and digital applications. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

  1. Information We Collect

    We may collect various types of personal information from different individuals and entities, including but not limited to:

    1. Employer Groups: When employer groups engage with us to provide health insurance services to their employees, we may collect the following information
      • Employer name, contact details, and other relevant business information;
      • Employee information, including names, contact details, and medical history.
    2. Members of Health Insurance Policies: When individuals become members of our health insurance policies, we may collect the following information:
      • Personal details such as name, date of birth, contact information, and identification documents;
      • Medical information, including medical history, claims information, and details of healthcare providers.
    3. Website Visitors: When you visit our website, we may collect certain information, such as:
      • IP address, browser type, and operating system
      • Device information, including unique device identifiers
      • Usage data, such as pages visited, links clicked, and the duration of your visit
  2. Use of Information

    We may use the collected personal information for the following purposes:

    1. Providing Services: We use the information to deliver and administer health insurance services to employer groups and their employees. This includes processing claims, managing policy details, and invoicing.
    2. Website and Application Management: We utilize the information to enhance and personalize your experience on our website and digital applications. This includes maintaining your account, providing access to specific functionalities, and improving our services.
    3. Communication: We may use your contact information to communicate with you regarding your health insurance policy, claims, service updates, and relevant marketing materials. You can opt-out of receiving marketing communications at any time.
    4. Compliance with Legal Obligations: We may process your personal information to comply with applicable laws, regulations, and legal proceedings, as well as respond to lawful requests and prevent fraudulent activities.
  3. Disclosure of Information

    We may disclose your personal information in the following circumstances:

    1. Service Providers: We may share your personal data with trusted service providers who assist us in delivering our services, such as healthcare providers, claims processors, and IT support. These third-party entities are obligated to handle your information securely and in accordance with applicable privacy laws.
    2. Legal Compliance: We may disclose personal information if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights, or investigate potential violations.
    3. Business Transfers: In the event of a merger, acquisition, or transfer of our assets, your personal information may be part of the transferred assets.
  4. Data Security

    We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We regularly review and update our security practices to ensure the ongoing integrity of your data.

  5. Data Retention

    We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once the retention period expires, we securely delete or anonymize the data.

  6. Your Rights

    As an individual whose personal data is processed by Hollard Health International, you have certain rights in relation to your personal information. These rights may include the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise these rights, please contact us using the information provided in Section 8.

  7. International Data Transfers

    Your personal information may be transferred and processed in countries outside the European Economic Area (EEA) or Guernsey, where data protection laws may differ. We ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws.

  8. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details:

    Hollard Health International
    Town Mills, Rue du Pre,
    St Peter Port, Guernsey, GY1 6HS

  9. Updates to this Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated Privacy Policy will be posted on our website, and we encourage you to review it periodically.

Last updated: 26 May 2023

Please note that this Privacy Policy applies to the website and digital applications of Hollard Health International, a protected cell in Manzillo Insurance (PCC) Limited.